Shipping and Returns

IMPORTANT!  This article has been relocated.

Our Shipping Information has been moved to our Help Centre.

 

Note: Our historical shipping page info has been retained below, but will be removed shortly.

Our online store makes it faster and simpler to order the magnets you need.

Shipping

Returns & Refunds

info_care.pngMagnetic fields can be dangerous to ship, and hence we need to ensure all our parcels leave with a near-zero magnetic field. Whilst this can increase the cost, it is a necessary arrangement for safe delivery.

info_clock.pngWhere possible, we aim to process and dispatch all orders within 48 hours of receipt. Once your order has left our warehouse it is then in the able hands of our shipping providers. We do not guarantee shipping times as these are outside of our control. Please give ample consideration for public holidays and any transport or postage interruptions that may affect the speed of delivery. If we anticipate a delay in the delivery of your order, we will inform you as soon as possible.

info_letterbox.pngPlease note that most of our packages will not fit in a letterbox and require a signature upon delivery.


Which countries?

We ship to the following countries:

  • Australia (unsurprisingly!)
  • Austria
  • Canada
  • China
  • Denmark
  • Fiji
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Korea
  • Malaysia
  • Malta
  • Netherlands
  • New Caledonia
  • New Zealand
  • Norway
  • Papua New Guinea
  • Philippines
  • Poland
  • Singapore
  • Soloman Islands
  • South Africa
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • United Kingdom
  • United States of America
  • Vietnam

If your country isn't on the list, please contact us for a quote.

How much?

To see shipping costs for your order, add your magnets to your cart and then enter your postcode to see an estimate. If you're concerned 

How long until my magnets arrive?

Here are the average shipping times for locations within Australia. For small orders, we generally use Australia Post Express or Registered Post. For larger, heavier orders, TNT Road Express is our preferred courier.

Air Freight: 1 day shipping, plus 1 day processing time
Registered Post: 2-3 days depending on your location with Australia (allow 1 extra day for country areas and 2 extra days for NT/WA)
Road Freight: Victoria: 1-2 days
Sydney: 1-2 days
Outer NSW: 2 days
Brisbane: 2.5 days
Northern QLD: 3-4 days
Adelaide: 2 days
Country SA: 2-3 days Perth: 4 days
Northern WA: 5-8 days

Why does shipping cost so much?

Because we can't ship a package that has a magnetic field.

We know that our shipping costs are high given to the size of our products, but it's for good reason. Magnetic fields can interfere with processing equipment and with aircraft, and hence we must ensure that every parcel that leaves our warehouse has a near-zero magnetic field. This is incredibly difficult, especially considering that some of our smallest magnets are incredibly strong. We do this both for security reasons and to ensure that your parcel actually arrives. If we shipped products with magnetic fields we would not only be risking security, but your parcel would either be rejected for dispatch or would attach itself to a wall somewhere and never arrive!

We're always looking for cheaper shipping methods, and we promise to always pass the discounts onto you. Thanks for your understanding.

accepted_48.pngAt Aussie Magnets, we guarantee our customers the best quality magnetic components for industrial, commercial, scientific and engineering purposes.


Our products are carefully inspected to ensure they are free from manufacturing defects and meet our very high quality standards, and are always re-checked prior to shipment.

The magnetic properties of our items can be vastly altered or diminished through rough handling, temperature variations, drilling, cutting, exposure to other materials, etc. At Aussie Magnets, our products are carefully protected and stored in a climate-controlled environment, and we diligently pack every order to ensure it arrives at its end destination safely and securely.

Once an order is in your hands, we can no longer guarantee our clients that a specific scientific measurement or quality of an item has been maintained. To this end, we cannot accept the return of items.

In the unlikely event that a product is faulty, you may return the item to Aussie Magnets for testing. If the item fails our quality tests, you have the option of a repair, replacement or full refund. Aussie Magnets reserves the right to reject any refund claim at its discretion.

Read more about our return policy in our Terms and Conditions of Sale.

 

Please also see our Terms and Conditions of Sale and Privacy Policy before submitting your order.